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Operations Manager

An Operations Manager is an experienced professional who provides leadership and communication to work through others for timely completion of projects and other technical work. The Operations Manager is considered a strategic leader and works closely with executive, company and project leadership personnel to communicate and coordinate across the organization.


Provide resources

  • Identify resources containing talent, skill sets, and experience levels as requested by project leads for project team assignments
  • Coordinate assignments of projects, service jobs and internal work to balance workloads and maximize utilization of technical staff
  • Partner with Human Resources to identify staffing needs and participate in the selection, hiring and on-boarding of technical staff to build leading talent, capability, and culture
  • Coordinate training/development allocation to ensure a versatile, agile and skilled pool of engineers are available for job assignments
  • Establish and manage priorities for assigned staff to maximize overall, long-term company growth, productivity, and profitability
  • Lead skills assessments, performance management and goal setting of engineering personnel to drive results and outcomes
  • Lead employees based on their individual developmental levels by incorporating various techniques of directing, coaching, support, and delegation

Monitor and Feedback

  • Address individual issues, communication problems and personnel situations with assigned staff
  • Advise and communicate relevant information to upper management regarding resource allocation, issue resolution or other information as requested
  • Correspond with Project Leads throughout the project lifecycles to confirm compliance with company policies, procedures, methodologies and productivity tools

Other support

  • Provide operational support for Project Leads, Engineering Directors, Managers, and Engineers as needed for project and service job coordination
  • Communicate strategy and management decisions across the engineering team
  • Participate in strategic initiatives, operations meetings and other management forums
  • Provide operational administrative functions such as timesheet approvals, and KPI monitoring

Knowledge & Experience

  • Multiple years of professional automation design and development experience and/or proven leadership experience managing teams and remote staff
  • Awareness of different project management methodologies

Skills & Abilities

  • Ability to balance managerial responsibilities
  • Highly organized with the ability to prioritize, multi-task and meet deadlines
  • Creativity, critical thinking with a focus on results
  • Ability to make timely and effective decision based on good judgment and integrity
  • Exceptional work ethic and the commitment to continuous improvement
  • Ability to communicate information across all levels of the organization in a trustworthy manner


  • S. Degree in Management, Business, or Engineering

*Visit our website at www.ecssolutions.com to read more about our company.



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